Service Advisor

Service Advisor – Peugeot Gatwick
Marshall Peugeot Gatwick, Fleming House, Fleming Way, Crawley, RH10 9JY

Job Overview

Position: Service Advisor
Location: Peugeot Gatwick, Crawley
Salary:

• Basic: £27,000
• Bonus Potential: Up to £10,000
• OTE: £37,000 (uncapped)

Working Hours:

• Monday to Friday: 8:00 AM – 6:00 PM
• Alternate Saturdays: 8:30 AM – 1:00 PM

Contract: Full-time
Annual Leave: 25 days plus bank holidays
Benefits Include:

• Life assurance
• Pension scheme
• Wellbeing support
• Employee discounts on servicing, repairs, MOTs, new and used cars, and popular retailers
• Purchase discount scheme

Who We Are

Peugeot Gatwick is a growing dealership that opened in February 2018. We are passionate about delivering excellent customer service and creating a positive, supportive work environment. Our team is friendly and always willing to help, and we prioritize growth and development within our staff. If you’re seeking career progression, we offer plenty of opportunities for advancement. We provide comprehensive training, including an induction course with the Peugeot brand and a structured support system to help you achieve your Peugeot accreditation.

The Role

As a Service Advisor, you will be the key liaison between our customers and the workshop, ensuring a smooth, positive experience from start to finish. Based in the front-of-house showroom, you will be responsible for managing customer relationships, handling their service needs, and delivering exceptional customer service throughout their journey with us. Full training is provided, so previous experience in a car dealership is not required. You’ll start with our Marshall Customer Journey Induction Programme, shadowing opportunities, and a buddy system to ensure a seamless transition into your new role.

Who You Are

We’re looking for individuals who are:

• Customer-focused: You have previous customer service experience and are passionate about delivering outstanding service.
• Organized: You have strong attention to detail and the ability to manage your own workload efficiently.
• Communicative: You’re comfortable managing customer expectations and providing regular updates.
• Tech-savvy: Ideally, you have experience using CRM systems, though this is not essential.
• Problem-solvers: You approach customer issues with professionalism, escalating when needed for guidance.
• Team Player: You enjoy working as part of a collaborative team to achieve outstanding results.
• Experienced: A minimum of 1 year’s experience in customer service (ideally in an automotive setting) is preferred.

Your Responsibilities

• Customer Relationship Management: Establish and nurture customer relationships before, during, and after their service appointment.
• Customer Journey Support: Guide customers through every stage of their service journey with a positive, proactive approach.
• Consultative Support: Act as a trusted advisor, supporting customers in making informed decisions about their vehicle’s service and maintenance needs.
• Administrative Duties: Accurately complete all customer-related administrative tasks, ensuring a smooth and efficient process.
• Future Customer Engagement: Proactively support customers with future service requirements, contributing to long-term retention and satisfaction.
• Team Collaboration: Work alongside colleagues to drive exceptional service, customer satisfaction, and business growth.

Why Join Us?

At Marshall Motor Group, we believe in nurturing talent and offering long-term career opportunities. As a Service Advisor at Peugeot Gatwick, you’ll be part of a forward-thinking, customer-centric team with excellent prospects for personal and professional development. If you’re looking for a rewarding career in a supportive, dynamic environment, we’d love to hear from you!

How to Apply

If you’re ready to take the next step in your career, apply online today! One of our recruitment specialists will be in touch to discuss the next steps. We look forward to hearing from you.