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Service Advisors

Explore more information about starting a new career as a Service Advisor with Stellantis.

Service Advisors act as a liaison between customers and the service department. They are responsible for understanding and documenting customer vehicle issues, providing cost estimates, and coordinating the scheduling of repairs and maintenance.

View Service Advisor Vacancies

Frequently Asked Questions

A Service Advisor is a customer service professional. Their role is to liaise between customers and the service department in addition to scheduling appointments, estimating costs and ensuring that customers are satisfied with the services they receive. Some of the main responsibilities include:

  • Determining and diagnosing car issues based on customer description and vehicle condition, then passing the information onto the Technicians
  • Answering questions about service outcomes
  • Advising customers about warranty protections and potential cost savings
  • Maintaining customer records and entering data into computer databases
  • Invoicing and collecting payments from customers for service provided
  • Resolving possible customer complaints after repair services are offered

Successful Service Advisors will have a variety of skills and qualifications that enable them to complete their duties, these include:

  • Have excellent interpersonal / customer skills
  • Have experience in a highly focused, fast paced customer-facing role
  • Have had previous relevant experience
  • Passionate about delivering an exceptional customer experience
  • Organised and have good attention to detail

A Service Advisor reports to the Service Manager. A Service Advisor is often required to attend a daily meeting to report their daily activities such as volume of customers/vehicles in on that day as well as any issues that they may have come across. Depending on the size of the business, some Service Advisors report their daily activities to the business owner instead.

The basic salary for a Service Advisor ranges between £24,000 – £26,000. However, some businesses offer additional commission or bonus if an employee meets all of their performance targets. This is called OTE or On Target Earnings. With this in mind the average salary, including OTE could range between £27,000 to £31,000. This can also vary based on a variety of different factors including location and experience.

OTE or On Target Earnings is usually the sum of your base salary plus any commissions or bonuses – the total compensation an employee can make if they meet all of their performance targets. An OTE salary system is often used as a commission incentive to encourage employees to meet their targets.

Service Advisors will usually work between 37 and 40 hours per week. In addition, this will include weekends, possibly evenings and in some cases bank holidays. Some companies also employ Service Advisors on a part-time basis.

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